“Rose had a tale” is an alias for the sole proprietorship registered under the following information:
Name/Tradename: Karantzali Sofia (Καράντζαλη Σοφία)
General Commercial Registry Number (Γ.Ε.ΜΗ): 171251609000
Shipping within Greece is free of charge. A flat rate of 10€ is charged for deliveries within the European Union and a flat rate of 25€ for deliveries to the rest of the world. Our shipments have a tracking number.
Shipping Outside the European Union: Please note that when shipping orders outside the European Union (EU), additional fees such as customs duties or taxes may apply. These charges are determined by the destination country’s customs regulations and are beyond our control as the seller. Any applicable taxes or customs duties are the sole responsibility of the recipient and must be covered by them. We recommend contacting your local customs office for further information regarding these charges to ensure a smooth delivery process.
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rosehadatale.com and send your item to our address:
Rose had a Τale
STRATIGOU PETRITI 23.
18010, AEGINA
We want to make sure that you are completely satisfied with your purchases. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within fifteen (15) days from the date of delivery. Before sending any products back to us, contact us here: info@rosehadatale.com, please ensure that all of the following conditions have been correctly satisfied.
The product you wish to return:
If all of these conditions are satisfied, we will Refund the value of the returned product(s), Sales Tax included, less any original shipping costs. You may also exchange your returned product(s) with another one or many products.
Contact us at info@rosehadatale.com for questions related to refunds and returns.
